Category: Customer Retention
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The Impact of Micro-Moments on E-Commerce Sales
In today’s fast-paced world, consumers are constantly on the move and searching for information on-the-go. This has led to the rise of micro-moments, which are brief, intent-driven moments when a person turns to their mobile device to act on a need or desire. As an e-commerce business owner, understanding the impact of micro-moments can help…
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Salesforce a game-changer for your customer retention in Ecommerce?
The Salesforce Customer 360 system, which integrates customer data across marketing, sales, customer care, and other departments, is a customer relationship management (CRM) system that was introduced in 2011. The Client 360 solution is a cost-effective approach for your small business to link you to all customer touchpoints so that your firm may have a…